Privacy Policy

Last updated: March 2, 2026

1. Introduction

LandVal ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

2. Information We Collect

We collect information in the following ways:

Information You Provide

  • Account information (name, email, phone, address)
  • Payment information (processed securely by third-party providers)
  • Property details (location, size, valuation requests)
  • Communications with our support team

Information Collected Automatically

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, interactions)
  • Location data (if you grant permission)
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve the Service
  • Process transactions and send related information
  • Send promotional emails and updates (with your consent)
  • Respond to your inquiries and provide customer support
  • Analyze usage patterns and improve user experience
  • Prevent fraud and enhance security
  • Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal data. We may share information with:

  • Service Providers: Third parties who help operate our Service (payment processors, hosting providers, analytics services)
  • Legal Requirements: When required by law or legal process
  • Business Transfers: In case of merger, acquisition, or asset sale
  • With Your Consent: When you explicitly authorize sharing

5. Data Security

We implement industry-standard security measures including encryption, secure servers, and access controls to protect your information. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, remember preferences, and analyze usage patterns. You can control cookie settings in your browser, though some features may not function properly if cookies are disabled.

Common cookie types include session cookies (temporary), persistent cookies (remember preferences), and analytics cookies (track usage).

7. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access: Request a copy of your personal data
  • Correction: Correct inaccurate or incomplete information
  • Deletion: Request deletion of your data (right to be forgotten)
  • Portability: Receive your data in a portable format
  • Opt-Out: Unsubscribe from marketing communications
  • Object: Object to certain processing activities

8. Data Retention

We retain personal data for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. You can request data deletion at any time, subject to legal requirements and contractual obligations.

9. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing personal information.

10. Children's Privacy

The Service is not intended for individuals under 18 years old. We do not knowingly collect information from minors. If we become aware that a minor has provided information, we will take steps to delete it.

11. International Data Transfers

Your information may be transferred, stored, and processed in countries other than your country of residence. By using the Service, you consent to such transfers, which may have different data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by updating the "Last updated" date. Your continued use of the Service constitutes acceptance of the revised Privacy Policy.

13. Contact Us

For questions, concerns, or to exercise your privacy rights, please contact:

Data Protection Officer

Email: privacy@landval.rw

Location: Kigali, Rwanda

14. GDPR and International Compliance

If you are in the EU or other jurisdictions with data protection regulations, LandVal complies with applicable laws including GDPR. You have the right to lodge a complaint with your local data protection authority.

LandVal

Certified by National Cybersecurity Authority (NCSA)
Data Protection & Privacy Office (DPO)

All gazette data sourced from official Rwanda Land Authority publications.

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    By the Rwanda Development Board (RDB).
Copyright © 2026. By the Rwanda Development Board (RDB).